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FAQ

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  • How do I know which service to book?
    Our service menu outlines each individual color package and the results they produce. If you're still unsure, please feel free to call the salon at (763)-515-3835, or email us at sageleafsalon@gmail.com with photos and any additional information.
  • Do I need to book a haircut on top of my color package?
    Each of our color packages includes your choice of a haircut or a deep conditioning treatment. Please book only the color package, as our time slots are designed to allow enough time for the trim you've been needing!
  • Where is your salon located, and where should I park?
    Sage Leaf Salon is located at 33 Main St S, Saint Michael, MN 55376, in the heart of downtown St. Michael. We share a building with Eating Elevated and are situated between two one-way streets. There is a large parking lot directly outside the building, shared with BK Tap Haus. We have two separate entrances: one along the street side and another right off the parking lot. We are the first door on the left.
  • What makes your salon low toxin?
    Color: At Sage Leaf Salon, the color we use is free of toxic chemicals, such as ammonia, methyl methacrylate (MMA), and paraphenylenediamines (PPD). In simpler terms, it is ammonia and heavy metal-free. Products: Our wash and styling products contain fewer but higher-quality ingredients. The products we use are free from parabens, silicones, sulfates, synthetic fragrances, phthalates, and other harmful cosmetic ingredients. Method: We exclusively use paper "foils," which are not only reusable but also reduce direct contact with aluminum. This is just another way we minimize unnecessary heavy metal exposure.
  • Do I need to stop for coffee on the way?
    Nope! We have a Nespresso coffee station in our salon. We offer both espresso and regular cups of coffee. We have creamer and syrups to dress up your drink the way you like! Not a coffee drinker? We have sparkling water and bottled water available as well.
  • What should I wear?
    Feel free to wear whatever makes you feel most comfortable and confident—we love when our guests feel like themselves! We do kindly ask that you avoid wearing hoods, as they can get in the way during your service. Also, please wear something you wouldn’t mind getting a little messy. While we take great care to protect your clothing, there's always a small chance of color transfer, and we aren’t able to replace any stained items.
  • What should I do when I am running late for my appointment?
    We always strive to accommodate you if you're running behind. If you know you'll be late, please call us as soon as possible. Depending on how late you are, we may need to adjust the service to ensure your stylist stays on schedule for their next appointment. If you're more than 15 minutes late, we may ask you to reschedule, and you will be considered a no-show, subject to our no-show policy charges.
  • What if I need to cancel or reschedule?
    To ensure we can provide the best scheduling options for all our guests, we require 24 hours' notice for any cancellations or rescheduling. If you cancel or reschedule with less than 24 hours' notice, a fee of 50% of the total service cost will be charged. An invoice will be sent, and the fee must be paid before any future appointments can be scheduled.
  • What happens if I miss my appointment or forgot to cancel before the 24 hour mark??
    Our stylists are paid per service, so when a guest doesn't show up for their appointment, it directly impacts their income. As part of our no-show policy, if a guest misses their appointment without prior notice, they will be charged 50% of the service cost. This policy also applies if a guest mistakenly marks the wrong day on their personal calendar, as we send out appointment reminders to help avoid such situations. We appreciate your understanding and cooperation to ensure our stylists can continue providing excellent service to all guests.
  • What if I am unhappy with my hair?
    We want you to be 100% satisfied with your hair. If you need an adjustment, please contact us within 7 days of your appointment, and we’ll be happy to schedule a complimentary adjustment. This policy does not cover changes of mind. During your consultation, we discuss realistic hair goals, and sometimes achieving your desired result requires multiple sessions. Any concerns raised after the 7-day period will be considered on a case-by-case basis and may incur an additional appointment charge. Unfortunately, we cannot offer refunds unless we have made an attempt to resolve the issue within our salon.
  • Can I return a product?
    Retail products may be exchanged for another product within 10 days of purchase if you're not satisfied. We can not issue refunds.
  • Is there a way to book an appointment without putting a credit card on file?
    Credit card information is required to secure your appointment time and will be safely collected and stored within our booking system.. Charges will only occur if Cancellation, Rescheduling or Late Arrival Fees apply (Please see Policies FAQ's). Calling to book does not wave the credit card requirement.
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