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Every website has a story, and your visitors want to hear yours. This space is a great opportunity to give a full background on who you are, what your team does and what your site has to offer. Double click on the text box to start editing your content and make sure to add all the relevant details you want site visitors to know.
If you’re a business, talk about how you started and share your professional journey. Explain your core values, your commitment to customers and how you stand out from the crowd. Add a photo, gallery or video for even more engagement.
Running late
We always strive to accommodate you if you're running behind. If you know you'll be late, please call us as soon as possible. Depending on how late you are, we may need to adjust the service to ensure your stylists stays on schedule for their next appointment. If you are more than 15 minutes late, we may ask you to reschedule, and you will be considered a no-show, subject to our no-show policy charges.
To ensure we can provide the best scheduling options for all guests, we require 24 hours' notice for any cancellations or rescheduling. If you cancel or reschedule with less than 24 hours' notice, a fee of 50 % of the total service cost will be charged. Your card on file will be charged.
Rescheduling/ cancelations
No shows
Our stylists are paid per service, so when a guest doesn't show up for their appointment, it directly impacts their income. As part of our no-show policy, if a guest misses their appointment without prior notice, they will be charged 100% of the service cost. This policy also applies if a guest mistakenly marks the wrong date/time in their calendar, as we send out appointment reminders to help avoid such situations. We appreciate your understanding and cooperation to ensure our stylists can continue providing excellent service to all guests.
Service adjustments
We want you to be 100% satisfied with you hair. If you need an adjustment, please contact us within 7 days of your appointment, and we'll be happy to schedule a complimentary adjustment. This policy does not cover decision changes. During your consultation, we discuss realistic hair goals, and sometimes achieving your desired results requires multiple sessions. Any concerns raised after the 7 day period will be considered on a case-by-case basis and may incur an additional appointment charge. Unfortunately, we cannot offer refunds unless we have made an attempt to resolve the issue in our salon.
Retail
Retail products may be exchanged for another product within 10 days of purchase if not satisfied. We can not issue refunds.
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Gift Cards
Gift cards purchased for Sage Leaf are valid for one year from the date of purchase. After this period, any remaining balance will expire and cannot be redeemed.
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Gift cards are non-refundable, cannot be exchanged for cash, and must be presented at the time of redemption. Lost or stolen cards will not be replaced. Gift cards may be used for services and/or products unless otherwise specified.